To change your Wi-Fi password, please follow the step-by-step video guide. First, select your device model to view the relevant instructions.

Pewist Service allows expired users to borrow up to 4 days of broadband which will be deducted from their next recharge. Pewist Service is only available through iQ Digicare App.

This could be due to a few reasons such as:

• The user is connected to a different Wi-Fi.
• The user’s Wi-Fi is turned off.
• The user is connected to a Virtual Private Network (VPN).
• The user has Private Relay turned on (if using a mobile device).
• The user is using mobile network data.
• A weak Wi-Fi signal, as the user is not in close range to the ONT device.

If you are still unable to recharge your account balance after considering the above, please contact us at 07705600000 to receive further support.

Fiber-optic cable is very fragile, so if you wish to relocate your device, please contact our customer service at 07705600000 and a dedicated team will aim to visit you within 24 hours.

The time varies depending on the nature of the issue and the workload of our personnel, but most cases will usually be resolved within 24 hours.

Please follow the steps below:

• Check service availability at the new location by selecting “Transfer my broadband” on the home screen, then “Coverage map” (or through our website iqonline.com).
• If available, you can request a line transfer for your new location by selecting “Transfer my broadband” on the home screen, then choosing transfer for home or business (or through our website). Then, fill out the form and select an appointment date and time for the installation and activation of the line.
• Refer to our fibre cable removal tutorial video to unplug the cable from your ONT device. To view the video, go to “Menu”, then “Informative videos”.
• One of our installation teams will install and activate the new line on the day of the agreed-upon appointment.

There are two major differences:

• Coverage and speed:
  • 2.4G has better coverage since it uses a lower radio signal spectrum. This means you can access 2.4G from longer distances and still receive good coverage.
  • 5G has better throughput and is faster due to the use of larger radio bandwidth. It typically has less interference because of its smaller coverage area.
• Please note that our 5G wireless service is different from the 5G mobile network, so the two should not be thought of as the same in terms of functionality.

Yes, you can recharge for as many months as you want and your service will be extended accordingly.

• In the "home" section, you can view your remaining balance, and also recharge by selecting "recharge".
• You can also recharge online at: https://my.iq.group

• Go to "Menu", select "Request support", then you'll be able to submit a request. Our customer service team will then respond.
• Dial 07705600000 and choose option number 3 when prompted by the operator. Please note, our call centre is available every day from 08:00 to 00:00.
• By messaging us on Facebook at: https://www.facebook.com/iqonlineisp